SHIPPING, DELIVERY AND RETURNS

We ship worldwide from Australia. For customers in the United States or Canada, our website will redirect you to our official Amazon page.

Free delivery on all orders over AU$129 within Australia. Standard free delivery in Australia takes 3 to 10 business days. Free delivery on all orders over AU$179 within New Zealand. Free delivery on all orders over AU$219 within Southeast Asia. Free delivery on all orders over AU$289 within all European countries and North America.

Standard delivery in Australia takes 3 to 10 business days. International delivery worldwide takes 10-15 business days.

You will receive an email from our courier including your tracking number, once your order has been dispactched.

Please contact hello@unichi.com.au for further help.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major quality issue and for compensation for any other reasonably foreseeable loss or damage. If you take delivery of a package and in the unlikely event the contents have been damaged in transit, or are defective or incorrect, please contact us by emailing hello@unichi.com.au within 24 hours to inform us of your wish to return your goods.

ONLINE ORDERING

Changed your mind? Made a mistake? That`s okay!

Please send your request to our support email at hello@unichi.com.au, and our customer service team will assist you. We recommend reaching out as soon as possible so we can cancel your order in time.

Currently we accept credit card, Shop Pay, PayPal, Google Pay.

Your card will be charged during checkout once your order has been placed.

You need to log in to your account, where you can view your order history.

Only one discount will apply to an order at a time. Discount codes cannot be combined or stacked, including referral codes, bundle sales, and any other promotional discount codes.

PRODUCT QUESTIONS

We are happy to verify and confirm whether you have purchased a genuine Unichi product. Please send photos of the bottle, including clear images of the batch number, to our email at hello@unichi.com.au. Batch numbers can typically be found on the bottom of the box or on the side of the bottle near the expiry date.

You can also use the Anti-Counterfeit Check page located at the bottom of this page for verification.

Our products contain natural ingredients that are unlikely to cause side effects. However, we always recommend taking a break from your regular supplements while you are pregnant or breastfeeding, or as directed by your healthcare professional.

Our products contain natural ingredients that are unlikely to cause side effects. However, we always recommend reading the labels and instructions before purchase, or as directed by your healthcare professional.

The colour of our product may change over time or under different environmental conditions; however, this does not affect its safety or suitability for consumption.

Yes, please check the expiry date on product package.

Unichi does not conduct any animal testing during the development or manufacturing of our products. Furthermore, as part of our commitment to remain as cruelty-free as possible, we do not carry out any animal testing in Australia or New Zealand on any of our finished products.

Slight packaging variations among our products are normal and may occur due to different printing production batches.