SHIPPING, DELIVERY AND RETURNS
We ship worldwide from Australia.
Free delivery on all orders over AU$49.9 within Australia.
Standard delivery in Australia takes 3 to 10 business days.
Yes, please send an email to email@example.com within 24 hours after your place order.
You will receive an email from our courier our couriers including your tracking number, once your order has been dispactched.
Please contact firstname.lastname@example.org for further help.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major quality issue and for compensation for any other reasonably foreseeable loss or damage. If you take delivery of a package and in the unlikely event the contents have been damaged in transit, or are defective or incorrect, please contact us by e-mail email@example.com within 24 hours to inform us of your wish to return your goods.
Changed your mind? Made a mistake? That`s okay!
Please send through your request to our support email firstname.lastname@example.org and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time.
Currently we accept credit card only.
Your card will be charged during checkout once your order has been placed.
You need to login your account and you will find order history.
Only one discount will apply to an order at a time. Discount codes cannot be stacked, including Referral code and Bundle Sales and any other discount codes during promotional periods.
Yes, please check the expiry date on product package.
Our products contain natural ingredients that are unlikely to cause side effects. However, we always recommend to read labels and instructions before purchase. Or as directed by your healthcare professional.
Unichi does not conduct any animal testing during the product development or manufacturing process of our products. Furthermore, as Unichi is committed to remaining as cruelty-free as possible, we do not undertake any testing on animals in Australia or New Zealand for any of our finished products.
Our products contain natural ingredients that are unlikely to cause side effects. However, we always recommend taking a break from your regular supplements while you are pregnant or breastfeeding. Or as directed by your healthcare professional.
We are happy to verify and confirm with you if you have bought a genuine Unichi product. Please provide photos of the bottle including photos of the batch number and send to our email email@example.com. Batch numbers can be found on the bottom of the box or side of the bottle next to the expiry date.
It is normal to see slight packaging variations amongst our products due to different printing production batches.